Frequently Asked Questions
Q.What are your showroom hours?
A.We do not have a showroom at this time. All our items will be posted online.
Q.Does the price include set up and delivery?
A.Yes, set up for tents. Tables and Chairs will be brought under tent and placed under tent when rented with a tent. Additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q.Do you set up tables and chairs?
A.No, but for an additional fee we will set them up for you.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.Does the standard 8 hour rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time set up for your event.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before your event to confirm that someone will be at the party location.
Q.We've rented some really dirty equipment from other companies in the past. Are they always that dirty?
A.No. All our equipment should be clean when you get it. After 5 Party Rentals cleans and disinfects after every rental.
Q.What if we need to cancel?
A.Please check out our policies page for details.
Q.Do you have a minimum order size before delivery?
A.Yes, Our minimum order $125 and for some cities further out it may be higher.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.Do you require a deposit?
A.Yes all orders require a $100 Credit Card deposit. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Q.How big are your tents?
A.All our tent sizes are listed under under its own category. Each tent size will require additional space for staking and anchoring.Please note the space required for each tent (listed near the picture) as some are big and require extra space. When in doubt, measure your space to make sure it will fit. The sizes listed with each tent include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What surfaces do you set up on?
A.We can set up on Grass, dirt, asphalt, and concrete. Please see additional information listed with each tent as this may change.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the equipment if it gets damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our equipment. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence listed in our rental contract you will be liable for any damages. We don't want you or us to be in that situation which is why we have you sign and/or initial on all of our safety rules so that you can be the trained operator.